Your privacy and data security are our top priorities
Lightful AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI mental health support services.
Personal Information: Name, email address, phone number, organization details
Conversation Data: Text interactions with our AI system (encrypted and anonymized)
Usage Data: Log data, device information, IP addresses
Health Information: Emotional state, mental health concerns (HIPAA-protected)
✅ Provide and improve AI mental health support services
✅ Personalize your experience and recommendations
✅ Communicate with you about your account
✅ Ensure compliance with legal and regulatory requirements
✅ Conduct research to improve mental health outcomes (anonymized data only)
🔒 HIPAA Compliant: All health information is encrypted and stored according to HIPAA requirements
🔒 SOC 2 Type II Certified: Annual third-party security audits
🔒 End-to-End Encryption: All conversations are encrypted in transit and at rest
🔒 Access Controls: Strict role-based access to your data
🔒 Regular Audits: Continuous monitoring and security assessments
You have the right to:
• Access your personal information
• Correct inaccuracies in your data
• Request deletion of your data
• Opt-out of marketing communications
• Export your conversation history
We retain your data only as long as necessary to provide services or comply with legal obligations. Conversation data is typically retained for 90 days, after which it is anonymized for research purposes.
We may share anonymized, aggregated data with third-party researchers and partners to improve mental health outcomes. We never sell your personal information.
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@lightful.art
Address: 30 Churchill Place, Canary Wharf, London E14 5EU, UK
Last updated: February 8, 2026